Overview

PsychReport.ai ("we," "us," "our," or "the Service") is committed to safeguarding your privacy and handling your personal data responsibly. This Privacy Policy outlines our practices for collecting, using, protecting, and disclosing information obtained through our platform at psychreport.ai (the "Platform").

This Privacy Policy governs all information collected via our Platform and related electronic communications.

BY USING OUR PLATFORM, YOU CONFIRM THAT YOU HAVE REVIEWED AND ACCEPT THE TERMS OF THIS PRIVACY POLICY.

Information Collection

We gather various categories of information from individuals who use our Platform:

Personally Identifiable Information

Personally Identifiable Information refers to data that can identify you as an individual, including but not limited to:

Full name
Email address
Mailing address
Telephone number
Professional qualifications and credentials

Technical and Usage Data

When you interact with our Platform, we automatically gather technical information about your device and usage patterns, such as:

Session data (traffic patterns, geographic location, access logs, and communication records)
Device and connection details (IP address, browser type, operating system)
Data captured through cookies, tracking pixels, and similar technologies

Use of Collected Information

The information we collect serves multiple purposes:

Use of Personally Identifiable Information

Responding to inquiries, feedback, and support requests
Delivering administrative communications including platform updates, security notifications, and technical support
Providing customer assistance
Distributing marketing materials, service updates, and newsletters
Processing service-related inquiries and applications

Use of Technical and Usage Data

Enhancing Platform functionality and user experience
Managing Platform operations, resolving technical issues, and ensuring security
Evaluating content performance and marketing campaign effectiveness
Analyzing user behavior and Platform usage patterns

Information Sharing and Disclosure

We may share collected information under the following circumstances:

Third-Party Service Providers

We engage contractors and service providers who require access to your information to perform services on our behalf. For our artificial intelligence and natural language processing capabilities, we utilize large language model services from OpenAI, Anthropic, and Google. We maintain executed Business Associate Agreements with all vendors that may access Protected Health Information. Our agreements with all LLM providers explicitly prohibit the use of any PHI or personal data processed through PsychReport.ai for model training purposes. Non-PHI information may be processed according to our service providers' standard terms.

Corporate Transactions

In the event of a merger, acquisition, financing arrangement, or asset sale, your information may be included in the transferred assets.

Legal Compliance

We may disclose information when legally required or in response to lawful requests from governmental authorities, courts, or regulatory agencies.

Authorized Disclosures

With your explicit permission, we may share your personal information for additional purposes.

International Data Processing

PsychReport.ai is operated from the United States. If you access or use our Platform from outside the United States, including from Canada or other international jurisdictions, please be aware that your information will be transferred to, stored, and processed in the United States, where our servers and central database are located.

By using the Platform from outside the United States, you expressly consent to the transfer of your data to the United States and acknowledge that:

Your data will be processed in accordance with United States law, including the Health Insurance Portability and Accountability Act (HIPAA) and applicable state privacy laws.
The data protection laws of the United States may differ from those of your home jurisdiction.
You are responsible for ensuring that your use of the Platform complies with all applicable laws and professional regulations in your jurisdiction, including any requirements related to the cross-border transfer of personal or health-related information.

We do not represent or warrant that the Platform complies with the privacy or data protection laws of any jurisdiction outside the United States, including but not limited to Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), the European Union's General Data Protection Regulation (GDPR), or Australia's Privacy Act 1988.

We apply the same technical and organizational safeguards described in this Privacy Policy to all user data regardless of the user's geographic location.

Security Measures

We employ technical and organizational safeguards designed to protect your personal information, including:

Data encryption during transmission
Multi-factor authentication systems
Role-based access controls
Periodic security audits and assessments
Ongoing staff education on privacy and security protocols

Despite our security efforts, no internet-based transmission or electronic storage method is completely secure. While we implement commercially reasonable protective measures, we cannot guarantee absolute protection.

SMS/Text Messaging

PsychReport.ai uses SMS text messaging solely for multi-factor authentication (MFA) and account security verification. When you create an account or enroll in MFA on our Platform, you may choose to receive one-time verification codes via SMS by providing your mobile phone number.

By providing your mobile phone number and selecting SMS as your preferred MFA method, you expressly consent to receive authentication-related text messages from PsychReport.ai. These messages are limited to one-time security verification codes for account login purposes only. No marketing, promotional, or advertising messages are sent via SMS.

Message frequency varies based on your login activity, typically one message per authentication attempt. Standard message and data rates may apply depending on your mobile carrier and plan.

You may opt out of SMS-based authentication at any time by switching to an alternative MFA method (such as an authenticator app) within your account security settings, by replying STOP to any authentication message, or by contacting [email protected]. For help, reply HELP to any message or email [email protected].

Mobile information will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. Mobile phone numbers and SMS opt-in consent data are collected solely for delivering authentication codes and may only be shared with service providers who assist in delivering these messages, strictly limited to that purpose.

Retention Practices

We retain your personal information for as long as reasonably necessary to accomplish the purposes for which it was collected, and to meet legal, regulatory, accounting, or reporting obligations.

User Rights

Depending on your jurisdiction, you may have certain rights concerning your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal information under certain conditions
Processing Restrictions: Request limitations on how we process your information
Data Portability: Obtain a copy of your data in a portable format
Training Opt-Out: We do not utilize customer data or PHI for training proprietary technologies or machine learning systems without express consent. If you previously consented and wish to revoke that consent, contact our Privacy Officer at [email protected]. Note that opting out affects only training purposes and does not impact service delivery.

To exercise any of these rights, contact us using the information provided below.

California Resident Rights

California residents may have additional protections under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to request:

Categories of personal information we've collected
Sources from which personal information was obtained
Purpose for collecting or selling personal information
Categories of third parties receiving personal information
Specific personal information we maintain about you

California residents may also request deletion of their personal information, subject to certain legal exceptions.

Tracking Technologies

Our Platform employs cookies and similar tracking technologies to monitor activity and retain certain information. Cookies are small data files containing unique identifiers that are transmitted to your browser and stored on your device.

You can configure your browser to decline all cookies or alert you when cookies are sent. However, declining cookies may limit your access to certain Platform features.

We may also utilize third-party analytics tools such as Google Analytics, which employ cookies and related technologies to collect and analyze Platform usage information.

Do Not Track

Certain browsers include a "Do Not Track" feature that signals websites not to track your online activity. Currently, our Platform does not respond to Do Not Track browser signals.

Minors' Privacy

Our Platform is not intended for individuals under 13 years of age, and we do not knowingly collect information from children under 13. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Policy Updates

We reserve the right to modify this Privacy Policy periodically. Material changes will be communicated by posting the revised Privacy Policy on this page with an updated "Last Updated" date. We recommend reviewing this Privacy Policy regularly for any changes.

Contact Information

For questions, concerns, or comments regarding this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]
Subject Line: Privacy Policy Inquiry